Privacy Policy

Effective Date: April 20, 2025

1. Introduction

Ansaplus is committed to protecting your privacy and handling your data in a transparent, secure, and GDPR-compliant manner. This policy explains what data we collect, how we use it, and your rights as a user.

2. Who We Are

Ansaplus is a virtual receptionist service tailored for salons, spas, and other appointment-based businesses. We provide AI-powered call answering and booking via calendar integrations.

3. What Information We Collect

We collect and process the following types of personal and business information:

  • Business name, trading name, address, phone number

  • Staff names and service types

  • Customer phone numbers and appointment details

  • Booking data (via your connected calendar)

  • Call recordings and transcripts (for quality and training)

We do not collect or store payment information ourselves — all payments are processed securely by a third-party payment provider.

4. How We Use Your Information

We use your information to:

  • Set up and personalise your AI receptionist

  • Answer calls and book appointments

  • Provide transcripts and summaries of calls

  • Manage your subscription and account

  • Improve service performance and accuracy

We do not sell or share your data with third parties for marketing purposes.

5. Legal Basis for Processing

We process your data under the following legal bases:

  • Contractual necessity — to provide the Ansaplus service

  • Legitimate interest — to improve service reliability and support

  • Consent — where applicable (e.g. promotional emails)

6. Data Retention

We retain call logs and booking data for up to 12 months for support and quality assurance, unless you request deletion sooner. Data can be permanently deleted on request.

7. Data Security

All data is stored securely using modern encryption and access control protocols. We use GDPR-compliant hosting providers and calendar integrations.

8. Your Rights

As a data subject, you have the right to:

  • Access your data

  • Correct any inaccuracies

  • Request deletion of your data

  • Object to data processing

  • Lodge a complaint with a data protection authority

To exercise your rights, email privacy@ansaplus.com.

9. Cookies and Tracking

The Ansaplus website may use basic cookies for analytics and improving user experience. You will be notified of cookie use upon visiting the site.

10. Changes to This Policy

We may update this Privacy Policy as needed. Any changes will be published on this page with the new effective date.

11. Contact

If you have any questions about how we handle your data, please contact us at:
privacy@ansaplus.com