Corporate FAQ2021-11-16T16:14:47+00:00

WELCOME TO CORPORATE FAQ

Here Is The Most Frequently Asked Questions.

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What makes Ansaplus different?2025-04-20T18:23:05+00:00

Ansaplus is designed specifically for appointment-based businesses and combines real-time phone conversations with seamless calendar booking. Unlike traditional systems that rely on voicemail, forms, or web chat, our AI answers live calls, holds natural conversations, and books directly into your calendar. It’s like having a trained receptionist available 24/7 — without hiring staff.

Is there a contract.2025-04-20T17:54:44+00:00

The only contract is the one that says we will provide with the best possible service. You are free to cancel anytime.

Is there a setup fee?2025-04-20T17:53:04+00:00

No — setup is included in your plan. We guide you through everything, support you and assist with ongoing changes and alterations .

What if I go over my included minutes?2025-04-20T17:51:16+00:00

You can buy extra minutes as you go:

  • 100 minutes – £35
  • 300 minutes – £90
  • 500 minutes – £125
Who is Ansaplus?2025-04-20T16:38:30+00:00

Ansaplus is a trading name of Norango Ltd, a company with over two decades of experience providing professional virtual reception services using live agents.

What’s included in the monthly plan?2025-04-20T16:06:41+00:00

– A fully customised AI receptionist
– Dedicated phone number or call routing setup
– Google Calendar + Cal.com integration
– Call summaries and transcripts
– Language & voice customisation
– Usage reporting and support

What does Ansaplus cost?2025-04-20T16:05:20+00:00

We offer three plans:

  • Chair Plan – £69.95/month, includes 60 minutes (1 hour) 35p/min thereafter.
  • Salon Plan – £149.95/month, includes 300 minutes (5 hours) 30p/min thereafter.
  • Team Plan – £299.95/month, includes 720 minutes (12 hours) 25p/min thereafter.
How do you handle multiple staff or rooms?2025-04-20T15:56:47+00:00

Each staff member can have a separate calendar and booking page. The AI will check each one for availability and book accordingly. (Requires Team Plan)

What if I don’t have a booking system?2025-04-20T16:59:49+00:00

No problem. Ansaplus works with just a Google Calendar, so even the smallest business can get started.

Do you integrate with Fresha, Vagaro, or other salon systems?2025-04-20T16:58:04+00:00

Yes — indirectly. Most salon platforms offer 2-way Google Calendar sync. Since Ansaplus books into Google Calendar, your main system (e.g. Fresha) will stay up-to-date automatically.

What booking system do you use?2025-04-20T15:54:10+00:00

Ansaplus uses Cal.com, a flexible calendar and booking platform that syncs directly with your Google Calendar.

Can I listen to or read call transcripts?2025-04-20T15:53:15+00:00

Yes. You’ll receive detailed call summaries and transcripts via email, or directly in your client dashboard.

Can it handle walk-in availability or last-minute bookings?2025-04-20T17:17:10+00:00

Yes. As long as your calendar shows the availability, the AI will offer it. You can also block out times manually.

Can the AI receptionist cancel or reschedule appointments?2025-04-20T17:17:27+00:00

Yes. If a caller wants to change or cancel a booking, the AI can handle it — all changes sync to your calendar in real time.

Can it handle multiple callers at once?2025-04-20T15:49:31+00:00

Yes — the AI can handle 10 concurrent calls. There’s no busy signal, even if you’re fully booked.

Does the AI answer every call?2025-04-20T15:48:09+00:00

Yes. As long as the call is routed properly, your AI will answer 24/7. No missed calls, no voicemail tag.

Can the AI understand different accents and languages?2025-04-20T15:47:35+00:00

Yes. Ansaplus supports multiple languages (including English, Spanish, and Portuguese) and understands a variety of accents. You can also choose between UK or US voice styles and male/female voices.

Who is this service for?2025-04-20T15:46:51+00:00

Ansaplus is ideal for:

  • Hair & beauty salons
  • Barbershops
  • Spas & massage therapists
  • Physiotherapists
  • Tattoo artists
  • Nail bars
  • Dog groomers
  • Dentists
How does Ansaplus work?2025-04-20T15:45:11+00:00

Calls to your business number are forwarded to your personal AI receptionist. The AI greets callers, answers questions, checks your availability in real-time, and books appointments using your synced Google Calendar via Cal.com.

What is Ansaplus?2025-04-22T14:21:24+00:00

Ansaplus is an AI receptionist service built for salons, spas, massage therapists, barbers, and other small treatment businesses. It answers your phone, talks to clients just like a real receptionist, and books appointments directly into your calendar.

Are the prebuilt websites fully customizable?2016-02-28T17:59:02+00:00

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Where can I get support?2016-02-28T17:57:11+00:00

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Are there any recurring fees?2016-02-28T00:31:42+00:00

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